This Refund Policy applies to purchases made through KYREN, including purchases of KYREN Service Credits and other usage-based digital services.
1. KYREN Service Credits
KYREN Service Credits are prepaid service credits used to access services provided through KYREN.
You may request a refund of unused Service Credits within 24 hours of the original purchase.
If part of the purchased Credits has already been used, only the remaining unused portion is eligible for refund.
After 24 hours from the time of purchase, Service Credits are generally non-refundable except where required by applicable law or where KYREN determines that a refund is appropriate due to a billing or service issue.
Service Credits cannot otherwise be redeemed or withdrawn for cash and are not transferable between users.
2. Used Services
Charges corresponding to API requests, model usage, consulting work, or other services that have already been provided or consumed are non-refundable.
Because AI model API services are usage-based and usage is incurred in real time, completed usage cannot normally be reversed once the relevant service has been delivered.
3. Billing Errors and Duplicate Charges
If you believe that you were charged incorrectly, charged more than once for the same purchase, or paid for Credits that were not credited to your account, please contact us.
Where we confirm a billing error or duplicate payment, we will correct the account balance or issue an appropriate refund.
4. Service Issues
If a material technical issue attributable to KYREN prevents purchased services from being delivered as intended, we may, depending on the circumstances:
- restore the affected Service Credits;
- provide replacement Credits; or
- issue a full or partial refund.
Temporary interruptions, upstream model-provider outages, differences in model availability, latency, output quality, or other circumstances outside KYREN's reasonable control do not automatically entitle a user to a refund.
5. How to Request a Refund
Refund requests should be submitted to: [email protected].
Please include sufficient information for us to identify the relevant account and transaction.
Eligible refunds will normally be returned to the original payment method used for the purchase. Processing times may vary depending on the payment provider, card network, bank, or other financial institution involved.
6. Account Suspension or Termination
If an account is suspended or terminated because of fraud, abuse, violation of KYREN's Terms of Service, or other prohibited activity, unused Service Credits may be non-refundable to the extent permitted by applicable law.
Where KYREN terminates an account for reasons unrelated to user misconduct, KYREN may refund eligible unused Service Credits to the original payment method.
7. Statutory Rights
Nothing in this Refund Policy limits any refund, cancellation, or other consumer rights that cannot lawfully be excluded under applicable law.
8. Changes to This Policy
KYREN may update this Refund Policy from time to time. The version published at the time of a purchase will generally apply to that purchase unless applicable law requires otherwise.
For refund or billing questions, contact [email protected].